- Information We Collect
We collect personal information from our users when they sign up for our service or interact with our website. This information may include:
- Contact information, such as name, email address, and phone number
- Billing information, such as credit card details and billing address
- User activity data, such as website usage and chat history
- Technical data, such as IP address, browser type, and device information
- How We Use Your Information
We use personal information for the following purposes:
- To provide and improve our service
- To personalize the user experience and provide targeted marketing
- To process payments and billing information
- To respond to user inquiries and support requests
- To comply with legal and regulatory requirements
- How We Share Your Information
We may share personal information with third-party service providers who assist us with the operation of our service, such as payment processing and hosting. We may also share personal information when required by law or to protect our rights and interests.
- Data Security
We take appropriate measures to protect personal information from unauthorized access, disclosure, or destruction. These measures include the use of encryption and other security technologies, as well as policies and procedures to ensure the secure handling of personal information.
- User Choices
Users can choose to opt-out of receiving marketing communications from us by following the instructions in those communications. Users can also control cookie preferences through their browser settings.
- Children’s Privacy
Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
- Contact Us
Terms and Conditions
- Service Description
Chilling.com is a customer support platform that offers a range of features and tools to businesses of all sizes and industries.
- Payment and Billing
Chilling.com uses a “Pay What You Want” pricing model, which means that businesses can choose to pay whatever amount they feel is appropriate for the value they receive from the platform. Payments can be made via credit card or other authorized payment methods. Billing occurs at the frequency agreed upon during signup.
- Refunds and Cancellation
As Chilling.com offers an unlimited trial period and PWYW pricing, we do not provide refunds for any payments made. However, customers can cancel their subscription at any time, and they will not be charged again in the future.
- Acceptable Use and Fair Usage
Customers agree to use Chilling.com only for lawful purposes and in compliance with all applicable laws and regulations. Customers shall not engage in any conduct that could damage or impair the service, servers, or network infrastructure. Chilling.com reserves the right to monitor usage and to suspend or terminate accounts that violate these terms or exceed fair usage limits.
- Confidentiality and Data Protection
Chilling.com is committed to protecting the privacy and confidentiality of its customers’ information. We take appropriate measures to ensure the security of customer data and comply with all applicable data protection and privacy laws and regulations.
- Disclaimer of Warranties
Chilling.com provides its service “as is” and without any warranty or guarantee of any kind, whether express or implied. We do not guarantee that the service will be error-free or uninterrupted, or that it will meet all of a customer’s needs and requirements.
- Limitation of Liability
In no event shall Chilling.com be liable for any damages, including but not limited to, direct, indirect, incidental, special, or consequential damages, arising out of or in connection with the use or inability to use the service.
- Modification and Termination
Chilling.com reserves the right to modify or terminate the service at any time, with or without notice. Customers will be notified of any changes to the terms and conditions, and continued use of the service will constitute acceptance of the updated terms.
- Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Chilling.com operates.
- Entire Agreement
These terms and conditions constitute the entire agreement between Chilling.com and its customers and supersede all prior agreements and understandings, whether written or oral.
Please note that this is just a draft, and it’s important to consult with a qualified legal professional to ensure that the terms and conditions meet your specific needs and comply with relevant laws and regulations.
Here are some of the ways we comply with the GDPR:
Lawful Basis: We only process personal data where we have a lawful basis to do so. This includes obtaining consent where necessary, fulfilling our contractual obligations, and complying with our legal obligations.
Data Subject Rights: We respect the rights of individuals to access, rectify, delete, and restrict the processing of their personal data. We also provide individuals with the ability to object to the processing of their personal data, and to receive a copy of their personal data in a machine-readable format.
Data Protection Impact Assessments: We conduct Data Protection Impact Assessments (DPIAs) to identify and mitigate any potential privacy risks associated with our data processing activities.
Data Protection Officer: We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with the GDPR.
Security: We implement appropriate technical and organizational measures to ensure the security of personal data against unauthorized or unlawful processing, and against accidental loss, destruction, or damage.
Data Processing Agreements: We enter into Data Processing Agreements (DPAs) with any third-party service providers who process personal data on our behalf, to ensure that they also comply with the GDPR.
If you have any questions or concerns about our GDPR compliance or data protection practices, please do not hesitate to contact us.